Repairs: the evidence worth keeping
A reliable repair record protects tenants, helps control costs and demonstrates how an issue was handled.
Capture the first report
Retain the date, description, photographs and any immediate risk. Preserve the tenant’s actual concern rather than reducing it to a vague note.
Track the response
Keep appointment offers, access arrangements, contractor instructions, invoices and completion evidence together.
Close the loop
Confirm with the occupier whether the problem is resolved and record further action where it is not.
Editorial note
General information only. Check current official guidance and obtain advice for your circumstances.